STEP-BY-STEP: How To Contact SHEIN Customer Service For The Best Results?

How to contact SHEIN customer service for the best results, follow these step-by-step instructions:

1. Visit SHEIN’s website: Go to the SHEIN website and scroll to the bottom of the page. Click on the «Customer Service» link under the «Help» section.
2. Choose your query: You will be directed to a new page where you can select your query type. Choose from options such as «Order Issues,» «Returns & Refunds,» «Payment,» or «Shipping & Delivery.»
3. Select your order: If you have a specific order-related issue, select the order number from the drop-down list. If not, select «Other» or «General Inquiry.»
4. Contact options: On the next page, you will see the available contact options. Choose the one that best suits your needs, such as Live Chat, Email, or Phone.
5. Provide necessary information: If you choose to contact SHEIN via email, provide your name, email address, order number, and a detailed explanation of your issue or question. If you choose Live Chat, provide your name and order number, and explain your issue or question in detail.
6. Wait for a response: Once you have submitted your query, wait for a response from SHEIN customer service. Response time may vary, so be patient.
7. Follow up if necessary: If you have not received a response within a reasonable timeframe, follow up with SHEIN customer service to ensure your issue is being addressed.